Privacy Policy

Good Guard Security ("Good Guard," "we," "our," or "us") is committed to protecting the privacy and security of the personal information of our clients, website visitors, employees, applicants, vendors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information in the following categories:

a. Personal Information

Personal information may include, but is not limited to:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Mailing or billing address
  • Job title
  • Login credentials (if applicable)
  • Any information you voluntarily submit through contact forms, proposals, or service inquiries

    • b. Mobile Information

    Mobile information includes phone numbers and text messaging data provided by you for communication purposes.

    Important Notice Regarding Mobile Information:

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

    c. Text Messaging Data

    Text messaging data may include:

  • SMS opt-in status
  • Message content
  • Date, time, and frequency of messages
  • Consent and authorization records

    • Text Messaging Exclusion:

    All other categories of information expressly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

    d. Automatically Collected Information

    When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited and time spent
  • Referring URLs

    • This data is used for analytics, security, and website performance optimization.

    2. How We Use Information

    We use the information we collect to:

  • Provide and manage security services
  • Respond to inquiries and requests
  • Prepare proposals and contracts
  • Communicate operational or service-related updates
  • Send administrative notifications
  • Improve website functionality and user experience
  • Comply with legal and regulatory obligations
  • Protect against fraud, misuse, or unauthorized access

    • We do not use personal or mobile information for third-party marketing or promotional campaigns.

    3. Information Sharing and Disclosure

    We do not sell, rent, or trade personal information.

    We may share information only in the following limited circumstances:

    a. Service Providers

    We may share necessary information with trusted service providers who assist us in operating our business (e.g., payroll, IT support, hosting services), strictly for business purposes and under confidentiality obligations.

    b. Legal Requirements

    We may disclose information if required to do so by law, regulation, court order, or governmental request.

    c. Business Protection

    We may disclose information to protect the rights, property, or safety of Good Guard Security, our clients, employees, or others.

    d. Mobile and SMS Data (Strict Limitation)

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties.

    • e. Optional Website Analytics

    If you accept optional cookies, device and browsing information (such as IP address, browser and device details, pages viewed and referring page) is shared with ZoomInfo, which uses it to identify the organization associated with a visit and show us which companies viewed which pages. This happens only after you opt in, and never while your browser sends a Global Privacy Control signal.

    4. Text Messaging and Communications

    If you opt in to receive SMS or other text messages from Good Guard Security:

  • Messages may include service updates, scheduling information, alerts, or administrative communications
  • Message frequency may vary
  • Standard message and data rates may apply

    • You may opt out at any time by replying STOP to any message or contacting us directly.

    Consent to receive text messages is not a condition of purchasing services.

    5. Cookies and Tracking Technologies

    We may use cookies and similar technologies to:

  • Enhance website functionality
  • Analyze usage trends
  • Improve site performance

    • You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

    Optional analytics (ZoomInfo WebSights). With your consent, we use ZoomInfo WebSights to identify the companies that visit our website and understand which pages are viewed. WebSights identifies organizations; we do not use it to identify individual visitors. When you accept, a ZoomInfo script sets a first-party cookie (_zitok, kept up to one year) containing a random visitor identifier and sends ZoomInfo your IP address, browser and device information, the pages you view and the referring page. ZoomInfo processes this information under its own privacy policy: https://www.zoominfo.com/legal/privacy-policy.

    These optional cookies stay off unless you click Accept, and they stay off while your browser sends a Global Privacy Control signal. You can change or withdraw your choice at any time using Cookie settings at the bottom of any page. Withdrawing stops the script and removes its first-party cookie from our site.

    6. Data Security

    We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

    Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    7. Data Retention

    We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, regulatory, or contractual obligations
  • Resolve disputes and enforce agreements

    • 8. Your Privacy Rights

    Depending on your jurisdiction, you may have the right to:

  • Access personal information we hold about you
  • Request correction or updates
  • Request deletion, subject to legal requirements
  • Opt out of certain communications

    • To exercise your rights, please contact us using the information below.

    8A. California Privacy Rights (CCPA / CPRA)

    If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

    a. Categories of Personal Information Collected

    Within the past 12 months, Good Guard Security may have collected the following categories of personal information as defined by California law:

  • Identifiers (e.g., name, email address, phone number, business contact information)
  • Professional or employment-related information
  • Internet or other electronic network activity information
  • Commercial information related to services requested or provided

    • b. Purposes for Collection

    Personal information is collected solely for legitimate business purposes, including:

  • Providing and managing security services
  • Client communication and operational coordination
  • Contracting, billing, and compliance
  • Website functionality, analytics, and security

    • c. Sale and Sharing of Personal Information

    Good Guard Security does not sell personal information. If you accept optional analytics cookies, device and browsing information is disclosed to ZoomInfo as described in Section 5. This happens only with your opt-in consent, and you can withdraw it at any time through Cookie settings.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

    d. Your California Rights

    California residents have the right to:

  • Know what personal information is collected, used, disclosed, or retained
  • Request access to personal information
  • Request deletion of personal information (subject to legal exceptions)
  • Request correction of inaccurate personal information
  • Limit the use of sensitive personal information (if applicable)
  • Not be discriminated against for exercising privacy rights

    • e. Exercising Your Rights

    To submit a request, you may contact us using the information in the Contact section below. We may need to verify your identity before fulfilling your request.

    Authorized agents may submit requests on behalf of California residents with proper documentation.

    9. Children’s Privacy

    Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

    10. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

    12. Contact Information

    If you have any questions about this Privacy Policy or our data practices, please contact:

    Good Guard Security Phone: 800-651-0491 Email: info@goodguardsecurity.com Website: www.goodguardsecurity.com

    13. SMS Terms & Conditions

    These SMS Terms & Conditions apply to text messaging communications from Good Guard Security.

    a. Program Description

    By opting in, you agree to receive SMS messages from Good Guard Security, which may include:

  • Service-related notifications
  • Scheduling and operational updates
  • Administrative or account-related communications

    • Message frequency may vary.

    b. Opt-In and Consent

    You may opt in by providing your mobile number through our website, forms, agreements, or other authorized channels.

    Consent to receive SMS messages is not a condition of purchasing services.

    c. Opt-Out

    You may opt out at any time by replying STOP to any SMS message. You may also contact us directly to request removal.

    d. Help

    For assistance, reply HELP or contact us at 888-785-4466.

    e. Message & Data Rates

    Standard message and data rates may apply based on your mobile carrier.

    f. Privacy and Data Use

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties.

    • SMS data is used strictly for operational and administrative communications.

    g. Supported Carriers

    SMS services are supported by most major U.S. carriers. Delivery is subject to carrier availability and network conditions.