Privacy Policy

1. Information We Collect

We may collect information in the following categories:

a. Personal Information

Personal information may include, but is not limited to:

• Full name

• Company name

• Email address

• Phone number

• Mailing or billing address

• Job title

• Login credentials (if applicable)

• Any information you voluntarily submit through contact forms, proposals, or service inquiries

b. Mobile Information

Mobile information includes phone numbers and text messaging data provided by you for communication purposes.

Important Notice Regarding Mobile Information:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

c. Text Messaging Data

Text messaging data may include:

• SMS opt-in status

• Message content

• Date, time, and frequency of messages

• Consent and authorization records

Text Messaging Exclusion:

All other categories of information expressly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

d. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited and time spent

• Referring URLs

This data is used for analytics, security, and website performance optimization.

2. How We Use Information

We use the information we collect to:

• Provide and manage security services

• Respond to inquiries and requests

• Prepare proposals and contracts

• Communicate operational or service-related updates

• Send administrative notifications

• Improve website functionality and user experience

• Comply with legal and regulatory obligations

• Protect against fraud, misuse, or unauthorized access

We do not use personal or mobile information for third-party marketing or promotional campaigns.

3. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

a. Service Providers

We may share necessary information with trusted service providers who assist us in operating our business (e.g., payroll, IT support, hosting services), strictly for business purposes and under confidentiality obligations.

b. Legal Requirements

We may disclose information if required to do so by law, regulation, court order, or governmental request.

c. Business Protection

We may disclose information to protect the rights, property, or safety of Good Guard Security, our clients, employees, or others.

d. Mobile and SMS Data (Strict Limitation)

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Text Messaging and Communications

If you opt in to receive SMS or other text messages from Good Guard Security:

• Messages may include service updates, scheduling information, alerts, or administrative communications

• Message frequency may vary

• Standard message and data rates may apply

You may opt out at any time by replying STOP to any message or contacting us directly.

Consent to receive text messages is not a condition of purchasing services.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance website functionality

• Analyze usage trends

• Improve site performance

You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, regulatory, or contractual obligations

• Resolve disputes and enforce agreements

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you

• Request correction or updates

• Request deletion, subject to legal requirements

• Opt out of certain communications

To exercise your rights, please contact us using the information below.

8A. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

a. Categories of Personal Information Collected

Within the past 12 months, Good Guard Security may have collected the following categories of personal information as defined by California law:

• Identifiers (e.g., name, email address, phone number, business contact information)

• Professional or employment-related information

• Internet or other electronic network activity information

• Commercial information related to services requested or provided

b. Purposes for Collection

Personal information is collected solely for legitimate business purposes, including:

• Providing and managing security services

• Client communication and operational coordination

• Contracting, billing, and compliance

• Website functionality, analytics, and security

c. No Sale or Sharing of Personal Information

Good Guard Security does not sell or share personal information as defined under the CCPA or CPRA.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent are not shared with any third parties.

d. Your California Rights

California residents have the right to:

• Know what personal information is collected, used, disclosed, or retained

• Request access to personal information

• Request deletion of personal information (subject to legal exceptions)

• Request correction of inaccurate personal information

• Limit the use of sensitive personal information (if applicable)

• Not be discriminated against for exercising privacy rights

e. Exercising Your Rights

To submit a request, you may contact us using the information in the Contact section below. We may need to verify your identity before fulfilling your request.

Authorized agents may submit requests on behalf of California residents with proper documentation.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Good Guard Security
Phone: 800-651-0491
Email: info@goodguardsecurity.com
Website: www.goodguardsecurity.com

13. SMS Terms & Conditions

These SMS Terms & Conditions apply to text messaging communications from Good Guard Security.

a. Program Description

By opting in, you agree to receive SMS messages from Good Guard Security, which may include:

• Service-related notifications

• Scheduling and operational updates

• Administrative or account-related communications

Message frequency may vary.

b. Opt-In and Consent

You may opt in by providing your mobile number through our website, forms, agreements, or other authorized channels.

Consent to receive SMS messages is not a condition of purchasing services.

c. Opt-Out

You may opt out at any time by replying STOP to any SMS message. You may also contact us directly to request removal.

d. Help

For assistance, reply HELP or contact us at 888-785-4466.

e. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

f. Privacy and Data Use

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS data is used strictly for operational and administrative communications.

g. Supported Carriers

SMS services are supported by most major U.S. carriers. Delivery is subject to carrier availability and network conditions.