Client Portfolio Manager

Job Title: Client Portfolio Manager

Company: Good Guard Security

Job Type: Full-Time

About Us:

Good Guard Security is a leading provider of comprehensive security solutions, committed to protecting our clients' assets and ensuring their peace of mind. With a focus on innovation and customer service, we deliver tailored security strategies that meet the diverse needs of our clientele. We are currently seeking a dedicated Client Portfolio Manager to join our dynamic team.

Position Overview:

The Client Portfolio Manager will be responsible for managing and enhancing client relationships within our portfolio. This role requires a proactive and strategic thinker who can identify client needs, provide effective solutions, and drive client satisfaction. The ideal candidate will possess strong interpersonal skills, a deep understanding of security services, and a commitment to delivering exceptional service.

Key Responsibilities:

• Client Relationship Management: Establish and maintain strong relationships with clients, acting as their primary point of contact for all security-related inquiries and concerns.

• Portfolio Oversight: Manage a diverse portfolio of clients, ensuring that each client's security needs are met and exceeded.

• Needs Assessment: Conduct regular assessments of client security needs and recommend appropriate services and solutions.

• Service Delivery Coordination: Collaborate with internal teams to ensure timely and effective service delivery, including installation, monitoring, and maintenance of security systems.

• Performance Monitoring: Track and analyze client satisfaction metrics, service performance, and compliance with agreed-upon service level agreements (SLAs).

• Client Training and Support: Provide training and support to clients on the use of security systems and services, ensuring they are fully informed and capable of utilizing our offerings effectively.

• Renewals and Upselling: Manage contract renewals and identify opportunities for upselling additional services that align with client needs.

• Reporting: Prepare and present regular reports on portfolio performance, client feedback, and service improvements to senior management.

• Market Research: Stay informed about industry trends, competitor offerings, and emerging security technologies to provide clients with the best solutions.

• Conflict Resolution: Address and resolve client issues and concerns promptly and effectively, ensuring a high level of client satisfaction.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Security Management, or a related field.

• Experience: Minimum of 3-5 years of experience in client management, account management, or a similar role in the security industry.

• Technical Knowledge: Familiarity with security technologies, systems, and services, including surveillance, access control, and alarm systems.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to clients clearly and effectively.

• Interpersonal Skills: Strong relationship-building skills, with a customer-centric approach and the ability to work collaboratively with internal teams.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.

• Organizational Skills: Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.

• Technical Proficiency: Proficient in Microsoft Office Suite and CRM software; experience with security management software is a plus.

What We Offer:

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and retirement plans.

• Opportunities for professional development and career advancement.

• A supportive and collaborative work environment.

• Employee recognition programs and team-building activities.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please include "Client Portfolio Manager Application" in the subject line. Good Guard Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.